Privacy Policy

Introduction

helixs datas is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services, visit our website, or engage with us for AI implementation projects.

By using our services or providing us with your information, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to data protection.

Data Controller Information

Company Name: helixs datas
Address: 2 Shenton Way, #25-01, SGX Centre 1, Singapore 068804
Email: [email protected]
Phone: +65 6481 7392

Information We Collect

Personal Information You Provide

When you contact us, request information, or engage our services, we may collect:

• Name and contact details (email address, phone number)
• Organization name and role
• Project requirements and technical specifications
• Communications and correspondence with us
• Payment and billing information (processed through secure third-party processors)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our website
• Referral source and navigation patterns
• Cookie data (as described in our Cookie Policy)

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Responding to inquiries and communication requests
• Providing quotes and project proposals
• Delivering AI implementation services
• Managing project timelines and deliverables
• Providing technical support and training

Business Operations

• Processing payments and maintaining financial records
• Improving our services and website functionality
• Analyzing usage patterns to enhance user experience
• Conducting internal business analytics

Communications

• Sending service updates and project communications
• Sharing relevant technical information or industry insights (with consent)
• Responding to support requests

Legal Obligations

• Complying with applicable laws and regulations
• Enforcing our terms and conditions
• Protecting our rights and property
• Preventing fraud and unauthorized access

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing required to deliver services you've requested
• Legitimate Interest: Business operations, service improvement, and communication
• Consent: Marketing communications and optional data collection (where applicable)
• Legal Compliance: Meeting regulatory and legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party vendors who assist with business operations, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

When required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, property, or safety, or that of others.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Client project data: Duration of engagement plus 7 years for contractual and legal purposes
• Contact inquiries: 3 years from last contact
• Financial records: 7 years as required by Singapore regulations
• Website analytics: 26 months

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure data storage with reputable cloud providers
• Employee training on data protection practices
• Incident response procedures for data breaches

While we take reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Restriction: Request limitation on how we process your data
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

International Data Transfers

Your information may be processed in Singapore or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore or your local data protection authority.