Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to AI implementation services, workshops, and related offerings provided by helixs datas
• "Client" or "You" refers to the individual or organization engaging our services
• "We", "Us", or "Company" refers to helixs datas
• "Agreement" refers to these Terms and Conditions along with any service-specific contracts
• "Deliverables" refers to work products, documentation, and systems provided as part of services

2. Acceptance of Terms

By engaging our services, submitting inquiries through our website, or entering into a service agreement with helixs datas, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the authority to enter into binding agreements on behalf of your organization. By using our services, you represent and warrant that you meet these requirements.

3. Services Description

helixs datas provides artificial intelligence implementation services including, but not limited to:

• Speech recognition system development and integration
• Sentiment analysis solution implementation
• AI use case identification workshops
• Technical consulting and advisory services
• System training and knowledge transfer

Specific service details, scope, deliverables, and timelines are documented in individual service agreements or project proposals. These documents form part of the overall agreement between you and helixs datas.

4. Client Responsibilities

As a client engaging our services, you agree to:

Information and Access

• Provide accurate and complete information relevant to project requirements
• Grant necessary access to systems, data, and resources as required for service delivery
• Designate appropriate personnel to participate in project activities
• Respond to requests for information or decisions within reasonable timeframes

Technical Environment

• Maintain infrastructure and systems meeting minimum requirements for integration
• Ensure appropriate security measures and access controls
• Provide test environments when necessary for validation activities

Compliance

• Ensure your use of delivered systems complies with applicable laws and regulations
• Obtain necessary permissions for data processing and system deployment
• Maintain appropriate licenses for software and services used in conjunction with our deliverables

5. Intellectual Property Rights

Our Intellectual Property

helixs datas retains all rights, title, and interest in our methodologies, frameworks, tools, and pre-existing intellectual property. This includes, but is not limited to, implementation approaches, technical documentation templates, and proprietary processes.

Client Intellectual Property

You retain ownership of data, information, and intellectual property provided to us. By engaging our services, you grant us a limited license to use this material solely for delivering the agreed services.

Deliverables

Upon full payment, you receive a license to use delivered systems and documentation for your internal business purposes. This license is non-exclusive, non-transferable, and subject to restrictions outlined in service-specific agreements.

Third-Party Components

Deliverables may include third-party software or frameworks subject to separate licensing terms. You are responsible for complying with these third-party licenses.

6. Payment Terms

Fees and Pricing

Service fees are specified in individual proposals or agreements. Published pricing on our website is subject to change. Prices are quoted in Singapore Dollars (SGD) unless otherwise specified.

Payment Schedule

Payment terms are defined in service agreements. Standard practice includes:

• Initial deposit upon agreement execution (typically 30-50% of project value)
• Milestone payments for longer engagements
• Final payment upon project completion and acceptance
• Full payment required for workshop services prior to delivery

Late Payment

Payments not received within 30 days of invoice date may incur late fees of 1.5% per month. We reserve the right to suspend service delivery for accounts with overdue balances.

Refunds

Refund policies vary by service type and are specified in individual agreements. Generally, deposits are non-refundable after project commencement. Completed work is billable regardless of project cancellation.

7. Service Delivery and Timelines

We make reasonable efforts to meet estimated timelines. However, delivery schedules are dependent on:

• Timely provision of required information and access by the client
• Availability of necessary resources and technical infrastructure
• Scope remaining consistent with initial agreements
• Absence of unforeseen technical constraints

Delays caused by factors outside our reasonable control do not constitute breach of agreement. Timeline adjustments will be communicated and documented as they occur.

8. Warranties and Disclaimers

Service Warranty

We warrant that services will be performed with reasonable care and skill consistent with industry standards. Deliverables will substantially conform to specifications documented in service agreements.

System Performance

While we implement systems to meet defined performance criteria, we do not guarantee specific business outcomes or results. System effectiveness depends on multiple factors including data quality, usage patterns, and operational environment.

Disclaimer

EXCEPT AS EXPRESSLY STATED IN SERVICE AGREEMENTS, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that services will be uninterrupted, error-free, or that defects will be corrected. We are not responsible for issues arising from client infrastructure, third-party services, or factors outside our control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from services shall not exceed the fees paid for the specific service giving rise to the claim
• We shall not be liable for indirect, incidental, consequential, special, or punitive damages
• We are not liable for loss of profits, revenue, data, or business opportunities
• Claims must be brought within one year of the event giving rise to the claim

These limitations apply regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

10. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during the course of service delivery. This includes:

• Technical specifications and implementation details
• Business information and operational data
• Proprietary methodologies and processes
• Project documentation and deliverables

Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully obtained from third parties.

These obligations survive termination of the service relationship for a period of three years.

11. Termination

By Either Party

Either party may terminate services with written notice if the other party materially breaches these terms and fails to remedy the breach within 30 days of notification.

By Client

You may terminate services at any time with written notice. Fees for work completed through the termination date remain payable. Deposits are non-refundable.

Effect of Termination

Upon termination, we will provide documentation for work completed through the termination date. Provisions regarding intellectual property, confidentiality, and limitation of liability survive termination.

12. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of Singapore, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Informal Resolution

Before pursuing formal proceedings, parties agree to attempt resolution through good-faith negotiation. Disputes should be brought to the attention of senior management for resolution attempts.

13. General Provisions

Entire Agreement

These Terms and Conditions, together with service-specific agreements and proposals, constitute the entire agreement between parties regarding services.

Modifications

We may update these terms periodically. Changes become effective upon posting on our website. Continued use of services after changes constitutes acceptance.

Severability

If any provision is found unenforceable, remaining provisions continue in full effect. Unenforceable provisions will be modified to reflect the parties' intent as closely as possible.

Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

Assignment

You may not assign rights or obligations under these terms without our written consent. We may assign our rights and obligations to affiliates or successors.

Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

14. Contact Information

For questions regarding these Terms and Conditions, please contact: